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Service And Repairs
For All Manufacturers. Both Scopes And Hardware.
We can repair virtually any scope from any veterinary endoscope manufacturer. Whether it’s a minor or major repair, you’ll only be charged for the specific component we fix—not for a full overhaul every time you send it in. This ensures you’re only paying for what’s necessary, keeping costs down and repairs efficient.
For Storz customers: We can handle minor repairs, but if your scope has video chip issues or fluid invasion, those repairs will need to go through Storz directly.
For Steris Endo-i customers: We can repair most components, but we aren’t able to fix scopes that have been bitten or that have video image problems. In those cases, we recommend checking with your insurance provider for claims service.
Send Scopes To:
Rutledge Medical Service Center
702 Kleberg Court
Southlake, Texas 76092
Jeff Dobbs - Chief Service Officer
Our Service Center is located in Dallas, Texas, led by our Chief Service Officer, Jeff Dobbs. With his extensive experience at Olympus, both in the field and within their service centers, our team is truly unmatched in the U.S. We maintain a large inventory of endoscope parts for both minor and major repairs, including a stock of 3-meter equine gastroscope parts to help equine veterinarians minimize downtime during repairs. Keep in mind, it is almost impossible for us to give a solid estimate without looking at your scope, we are happy to diagnose your issues and the needed repairs it should receive. However, if the scope is deemed un-repairable or You elect to not repair your scope due to the cost there is a $250 diagnostic Fee for the labor used to dig into your scope.
